Terms and Conditions
Terms and Conditions/ Rental Agreement
Effective 15/12/2020
Secret Style Dress Hire Rental Agreement
The following Terms of Service (“Terms”) between you (“you” or “your”) and Secret Style Dress Hire Pty Ltd. (“we,” “our,” “us,” or “ST”) describes the terms and conditions on which you may access and use the Secret Style website located at secretstyle.com.au (the “Site”) and related services including Secret Style Dress Hire product rental and sale services (together with the Site and the Secret Style Dress Hire Content, as defined below, the “Services”). By accessing or using any of the Services, you acknowledge that you have read, understood and agreed to be bound by these Terms.
This website is located at www.secretstyle.com.au (“website’) under the terms of use and services, we provide and have access to a service to borrow and buy beautiful designer clothing and accessories, and stylist advice and other content to help you decide which items are perfect for you.
LEGALLY BINDING Contract.
These Terms of Use constitute a binding legal contract between you and Secret Style Dress Hire. These Terms of Use apply to you whether you are browsing or are a customer of Secret Style Dress Hire. The Terms of Use in force at any time are published on the Website and you will be taken to have accepted them by accessing or using the Website. If Secret Style Dress Hire develops revised terms of Use then on their publication on the Website they will supersede those they replace. If you subsequently access or use the Website you will be taken to have accepted the revised terms of use. If you do not agree with the terms of use application from time to time, do not access, use, submit information to or download from this Website. These Terms of Use may change without notice, so do check from time to time. If you do not agree to any change, you should terminate the use of the Website. Specific Website offerings, incentives, areas, or section may also have additional guidelines which govern your use of this Website. You must comply with them in addition to these Terms of Use.
This agreement contains all of the terms and conditions regarding your rental of products from Secret Style Dress Hire via the website www.secretstyle.com.au. You agree that rental from our business is subject to all our website terms and conditions of use and privacy policy. These are available on our website and are subject to change from time to time. You agree that you are renting products and ownership of the product remains with Secret Style Dress Hire at all times. Our products may be rented for customers who are under the age of 18 however we only rent directly to adults who may rent the products on behalf of a minor. By clicking “I accept” rental agreement button you represent that you are over 18 years and are authorized to use the chosen method of payment with the purpose of renting the products on the order.
Our Commitment to you
We will deliver the product that you have ordered including the correct size, colour, and style on or before the date you have specified for delivery on your order. Except where we have indicated to you that your request for this is not possible or guaranteed and therefore your order has been amended. Products may appear different in colour and style then the images listed on the website. Our liability to you for failure to deliver a product you have ordered is limited only to timely delivery. If an order is not delivered on time and we have done everything in our power to get it to you on time a credit will be issued less the shipping charges.
Payment Terms
The “rental fee” for the products will be the rental fee and delivery fees and any additional charges listed on the website in relation to your rental of products. When you order a product you authorize Secret Style Dress Hire to charge your payment method for your rental fee. We will charge your Payment method immediately upon receiving your order. In addition to your rental order for a product, you authorize Secret Style Dress Hire to charge your payment method up to an amount to 200% of the entire original retail value of the product as set in the “retail value” on the website. Provided we only charge your payment method when you have not upheld your commitment to us as set forth in the rental agreement below.
Product Fit and Returns
Please ensure you have tried the dress/ style on for size before booking it in as we do not offer refunds or offer credit once your order has been shipped.
Try On Service
If your event is at least three weeks away and you would like to try dresses on before you hire, we can arrange our $40 Try On service for you plus delivery fee. With this service, you can try on a dress for 24 hours in the convenience of your home. If you would like to arrange our Try On service, please email us at hello@secretstyle.com.au along with the dress style / size you wish to try on.
Please note that we are unable to hold dresses for your actual event date until a booking order is placed. To return your Try On dress, simply pop the dress in the return satchel on the same day you try it on and drop it at your nearest Post Office or yellow Express Postal Box before 5pm.
Postage and Delivery Details
Secret Style Dress Hire delivery method is Express Delivery Service, operated by Australia Post (see Australia Post’s Terms and Conditions). Express Delivery is a guaranteed next day delivery within the Express Post network only.
If the User’s location is outside of the Express Post network, it will take more than one business day and Secret Style Dress Hire has no control over this. We ship all orders out a day before the booking begins. If your location is not in the next day delivery zone from Melbourne please let us know after placing your order.
Please check before placing an order that you are in the express network. If your delivery does not get to you in time for your event you will be issued with a credit less the shipping fees. WARNING: If you are unavailable to sign for this delivery it may be taken back to the depot or local post office for collection by you. It is your responsibility to be available for delivery of your item/s or collection of your item when you have not been available. Your rental period starts from the time the courier attempted first delivery and credits will not be issued for late delivery where you have not been available to accept delivery.
With delivery of your product, pre-paid return packaging is provided. Please ensure that you place your dress inside the self-addressed satchel and return the satchel to Australia Post by 5pm on the last day of your rental. Secret Style Dress Hire will not take responsibility for lost articles mailed in Australia post boxes. If you lose your return packaging it is your responsibility to return the garment via trackable express post to Secret Style Dress Hire. You must provide tracking details to hello@secretstyle.com.au in order to avoid further borrowing charges.
If you return your dress via an Australia Post Outlet (highly recommended) where it will be scanned over the counter as proof of lodgement then the article will be deemed as returned and we will accept responsibility for the article after the first scan. If you return your dress via an Australia Post Pre Paid Satchel and the dress is not scanned and is lost by Australia Post then you accept responsibility for this loss and will be required to pay the retail cost of the dress less the rental fee already paid.
Once delivery has been made to your nominated address you bear all responsibility for your product. If you have opted to have your product delivered to your work address of mailroom, responsibility is passed to you as soon as the mailroom has signed for the product. A secure shipping address is highly recommended when placing your order. In the event that an unsecure shipping address is provided Secret Style Dress Hire does not bare any responsibility for the product left unattended. If you are unavailable to receive the item Secret Style Dress Hire will not be held responsible for additional shipping delays or additional shipping charged passed on by delivery service.
At time of booking, please state in the notes section the date you will be wearing the item.
Return of Products on Time
You agree to return your product on the order return date (or next business day) by 5pm using the prepaid return envelope provided. If you return your product late you will incur a thirty ($30.00) late fee for every day you are late up to 200% of the retail value of the dress as indicated on our website. Secret Style Dress Hire will use the payment method you have provided to charge any late fees. You agree to pay these late fees up to an amount not exceeding 200% of the retail value of the products. Late fee is payable regardless of whether a customer is a member or has used a credit for their order. If you have not returned your product within 20 days of the return date your product will be considered a non-return and Secret Style Dress Hire will charge your payment card the maximum late fee as set above, less any late fee we have already charged you. If you lose your packaging it is your responsibility to return the product to Secret Style Dress Hire within one (1) business day of return date. You must purchase return shipping at your own expense and provide the tracking number to Secret Style Dress Hire. Secret Style Dress Hire will not be held liable for products which are late or lost in transit due to your chosen method of shipping.
Dry Cleaning
We dry clean and inspect all products with the upmost of care however use of this product is at your own risk and Secret Style Dress Hire shall not be held liable for any health-related complaints associated with a product rented from our site. Our products have been worn by other consumers prior to your rental.
Damage and use of Secret Style Dress Hire products
You agree to treat our products like you would your own. You will treat the garment with the upmost of care. You will not attempt to fit into a dress that is too small for you, you will not try and zip up a dress that is too tight and therefore damage the zip. You are responsible for any damage to the dress due to fire, major stains, theft or loss. Normal wear and tear is considered minor stains which can be removed in dry cleaning, small seam rips, missing beads and sequins, stuck zippers. If you return a product and it is damaged beyond normal wear and tear then you agree that we shall charge you, and you will pay, for the price of repairing the product or if the product is unable to be repaired you agree to pay up to the full retail value of the dress (as listed on our website). This price will be at the Discretion of Secret Style Dress Hire.
If an item is damaged to beyond normal wear and tear or not returned you will be sent an invoice for the full Recommended Retail Price of the Garment as stated on our site at time of booking.
If an item is sold out and not able to be replaced you will be charged 250% of the Recommended Retail Price plus the retail value of loss hires.
Any invoice for damage must be paid within 14 days of the invoice date before the matter will be referred to a debt collector and credit agencies.
At time of hiring if you become aware of any damage to the item you have hired please contact Secret Style Dress Hire at hello@secretstyle.com.au immediately.
Do not try to remove a stain or repair damage yourself as this will often cause further damage and you will then be liable for the full RRP of the garment.
Collection
If you do not pay the amounts owed to us when due we will pass on the invoices to a collection company to pursue you for collections, including and without limitation attorney and collection fees. Secret Style Dress Hire reserves the right to terminate your right to rent products from us at any time at our own discretion should you breach this agreement or for any other reason.
Insurance
Secret Style Dress Hire offers free damage insurance to the value of fifty dollars ($50) to cover minor damage or staining. For minor damage and/or staining if Secret Style Dress Hire assesses (at its sole discretion) that the cost of repairs will be over fifty dollars ($50), then the User will be required to pay the difference (e.g. if the repair cost is one hundred dollars ($100), then Secret Style Dress Hire will require the User to pay fifty dollars ($50). If you return a Product that is damaged beyond normal wear and tear, lost or stolen, then you agree that we shall charge you, and you shall pay, for the price for repairing or replacing the Product, as determined
in our discretion, up to the Retail Value for the Product.
Secret Style Dress Hire will not accept any third party insurance policies and the customer acknowledges and accepts full liability and requirement for payment to Secret Style Dress Hire in a prompt manner should additional costs be incurred.
Cancellation Policy
You may cancel your rental order subject to the following cancellation fees and policies:
i. Cancellation thirty (30) or more days in advance of the delivery date, there is no cancellation fee and you will receive a full refund issued to the payment card you used for the order. If you pay via pay pal you will be liable for the pay pal fees and charges for a refund to be issued.
ii. If you cancel less than thirty (30) days but more than fourteen (14) days in advance of the delivery date, you will not receive any refund, but you will receive a credit for the Rental Fee associated with the cancelled order.
iii. If you cancel fourteen (14) or fewer days in advance of the delivery date, you will receive a credit to Secret Style Dress Hire for the Rental Fee associated with the cancelled order, minus a cancellation fee of $30.
iiii. If you have booked a dress and do not wish to wear it, 48 hours’ notice needs to be given otherwise you will need to pay for the full hire price. Once your order is shipped we will not refund or credit you, so please ensure you have tired on the style before hiring.
Copyright
Copyright in all content across social media, website & email (including text, graphics, logos, icons, sound recordings) is owned by or licensed to Secret Style Dress Hire.
No use of any material may be used without express written permission from Secret Style Dress Hire. Any material reused, copied, distributed, must be credited to Secret Style Dress Hire.
Please refer to all conditions in the Secret Style Dress Hire Privacy Policy available at www.secretstyle.com.au
General
Buy Me and Sale Items
Please note that all Buy Me and Sale Items are FINAL SALE and can not be returned/exchanged.
Fit
If the dress is not your perfect size, we will try to endeavour to send an alternative style or size (subject to availability) and courier service availability (must be within the Express network and dependent on confirmation from Australia Post) We will not cover any shipping charges.
We will use the information from your order to send you email marketing on occasion. We don’t however pass on any of your detail including your email address to any other companies or corporations. You may opt out of receiving those emails by emailing hello@secretstyle.com.au